I have just received a reply from the UK Department of Health which I had sought after invoking the Freedom of Information Act 2000. It was not really useful other than to inform me that the civil servant I had been dealing with had decided to tell me to go away.
I reproduce my reply below. For calrity I have kept it with this particular thread so that earlier communications can be read easily. I have changed names for Initials but other than that, there are no significant alterations. comments from those whoa re following this saga are, of course, welcome.
Dear Ms F,
I would like to register a formal complaint with you anent the handling of my original correspondence. It is now evident from the two desultory scraps of information that were supplied to me under the Freedom of Information Act 2000 (FOI Act 2000) that the dialogue that had taken place between Mr A and Mr T was extremely limited in scope.
It is difficult for me to follow what must have been the usual chain of events that followed an enquiry from a UK citizen, without knowing a little about how work is assigned and carried out within the customer service department of the Department of Health (DoH). Please forgive me if I have not fully grasped the implications carried by documentation which was sent to me by Mr F, under the terms of the FOI Act 2000.
As far as I can discern, my enquiries were not passed to the Minister for Public Health, despite my requests and in the face of the issues affecting the safety and good health of the public while notwithstanding that my own health and safety were also issues that required addressing. My first e-mail message contained a wealth of information that Mr A apparently chose to ignore. He had given me that impression because he did not address the conclusions reached by many members of the medical profession, which I had taken the time and trouble to provide to him with very clear reference citations. He certainly did not address any of my specific questions in my second e-mail message to him.
Mr A's reply had suggested to me that he was not seeking advice from any of his senior civil service colleagues before answering my list of concerns. Sadly, the information which I had requested, under the FOI Act 2000, was supplied as simple text files and the date has not been appended to either of the supplied documents, that were apparently internal communications from Mr A to Mr T, so it is impossible for me to put the communications into any useful chronological sequence. Any attempt by me to assess the chronology of events is likely to be pure guesswork.
The content of the text file: DE179454... videlicet
"Hi A,
Here the case that prompted my clarication request on the statin line
S"
This communication suggests to me that Mr A was referring the second e-mail communication from me to him, to a third party, Mr T. It appears to be a referral on foot of Mr A requesting clarification (I have assumed that his spelling mistake was intended to read as 'clarification') about the DoH policy for statin prescriptions, but without a full and frank explanation of Mr A's conduct, I have little choice but to assume much.
The content of the text file: 182440... videlicet
"Hello A,
I'm set to tell him to go away (in the nicest possible terms) but would be
grateful if you could give it a quick glance.
Cheers
S"
This text message from Mr A to Mr T, appears to be a reply to the clarification that was requested from Mr T and was mentioned in DE17945. It has the appearance of Mr A having made the decision to tell me to "go away" and requesting that Mr T give the reply to me, a "quick glance". The tenor is one that suggests that Mr A saw no fault with his conduct and apparently saw no difficulty in getting Mr T to agree to the content of the newly authored "go away" communique.
I have no preconceived notions about the working relationship between the two individuals, that are named in the text documents which were sent to me under the FOI Act 2000. They appear to be on good terms with each other and I see nothing of the master/servant relationship in Mr A's communications with Mr T.
Curiously, I also see nothing of Mr T's communications to Mr A, with respect to this issue and the lack of dates notwithstanding, I wish to know why this documentation has not been not provided to me, within the very clear terms of the FOI Act 2000, which I have reluctantly had to invoke, in order to understand why my concerns were not dealt with appropriately.
I appreciate that there is a method to complain about the information supplied under the FOI Act 2000 and I will request an internal review from Ms J if I do not get to see all of the information that I have requested. It is clear that Mr T must have communicated with Mr A and that communication is relevant to my request. My question for you at this juncture is to ask you why the requested information has not been supplied?
The complaint that falls within your remit is the matter of your customer services employee, Mr A. He appeared to be arrogating the executive powers of the Minister of State for Public Health, to himself. I had guessed as much when reading his first reply and I had re-stated my concerns to him in my reply to his response to my concerns. I had specifically requested that my concerns be addressed to the Minister of State for Public Health.
It is my belief that the Minister is the only person who has the executive power to make adjustments to policies and to act in the best interests of the nation. Mr A had given me the impression, in his response to my second e-mail message, that he was being more than obstructive and what is worse, is that he seemed to be actively engaged in preventing my e-mail communications from reaching the appropriate person.
I don't hold Mr A responsible for his being ignorant of a subject that he clearly had never studied, to judge by his parroting the ill-considered conventional wisdom on statins. His crime was not to realise that his lack of knowledge was getting in the way of any objective dialogue. Not knowing is not a problem... not knowing when you don't know is a well-defined problem.
I gave most of my working life over to the work of the National Health Service and as a clinical specialist, I fully understand how national policies concerning public health are developed. I do not need to be lectured on what NICE are intending to do 6 months from now and neither do I need to be pointed to research that is deeply flawed and scientifically poor. I fully expect any civil servant, who is working within the customer services department of the DoH, to recognise when they are out of their depth and to ask for advice from a senior member of the service.
Mr A went as far as stating how the customer service centre was an integral part of the DoH and he referred to a "close liaison with Ministers on a daily basis". there has been no evidence provided to me that the issues which I had raised were discussed with the relevant minister. I now accept that fact on its face and I am left wondering why a serious issue has not been addressed to the relevant minister.
It is depressing to discover that the much vaunted, and oft touted, 'open government' that we are supposed to enjoy in the UK, has no actual basis in reality. That a concerned individual can have their serious concerns lightly brushed aside by a minor civil servant acting as customer services operative (who has somehow managed to assume far more power than he is entitled to) is a sad reflection of the sorry state that the NHS has fallen into. The constant micro-managing of precious resources by people with a little or no understanding of what it takes to deliver health care to the nation, is deeply distressing.
I wish to know why my concerns were never addressed to CF. I wish to know by what mechanism my concerns came to be disregarded. I wish to know by whose authority I was told to go away. I wish to know under which piece of legislation the citizenry of the UK are to be dealt with in such a cavalier fashion, by one of the servants of the people.
Yours sincerely,